Account and Data Deletion
Last updated: October 31, 2026
This page explains how customers and service providers can ask ESY Services to delete their account and the personal data linked to it. It applies to both the ESY Services website and mobile app.
How to request deletion
- Open our contact page or email our support team.
- Use the subject "Delete my account" and send the request from the email address or phone number registered on your account, so we can confirm it is yours.
- Tell us whether you use ESY Services as a customer, a service provider, or both.
- We will confirm your request and complete the deletion within 30 days. Once your account is deleted you will no longer be able to sign in.
Before you ask for deletion, please finish or cancel any active bookings and settle any outstanding payments.
Data we delete
- Your name, email address, phone number, profile photo and password
- Saved addresses, favourite providers and notification preferences
- Chat messages and notifications
- For providers: business profile, service listings, availability, work photos and verification documents
Data we keep
Some records must be kept for legal, tax, fraud-prevention and dispute-resolution purposes. These are kept for up to 7 years and are no longer linked to your profile:
- Booking history, invoices and payment records
- Records of reported issues and disputes
- Reviews you wrote, which are shown without your name
Questions
For more about how we handle personal data, read our Privacy Policy or reach us through the contact page.